Privacy Policy
Last Updated: June 1, 2026
At HealingKP Skincare ("we," "us," or "our"), we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.
1. Information We Collect
We collect personal information that you voluntarily provide when you place an order, subscribe to our mailing list, or otherwise contact us. This may include:
- Name and email address
- Shipping and billing address
- Payment information (processed securely via third-party payment processors — we do not store card details)
- Phone number (if provided)
- Skin concerns or product preferences shared voluntarily
We also automatically collect certain technical data when you visit our site, including IP address, browser type, pages visited, and referring URLs, via cookies and similar technologies.
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Send order confirmations, shipping updates, and customer support responses
- Send marketing and promotional emails (you may opt out at any time)
- Improve our website and product offerings
- Comply with legal obligations
- Detect and prevent fraud
3. Sharing Your Information
We do not sell your personal information. We may share your data with trusted third parties only as necessary to operate our business, including:
- Payment processors (e.g., Stripe, PayPal) to handle transactions
- Shipping and fulfillment partners to deliver your order
- Email marketing platforms to send communications you have opted into
- Analytics providers to understand website usage
All third parties are required to handle your data in accordance with applicable privacy laws.
4. Cookies
We use cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and personalise content. You can instruct your browser to refuse cookies, though some parts of the site may not function properly as a result.
5. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Order records are typically retained for a minimum of 7 years for accounting and legal compliance purposes.
6. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to legal obligations)
- Opt out of marketing communications at any time
- Lodge a complaint with a data protection authority
To exercise any of these rights, please contact us at the email below.
7. Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
8. Children's Privacy
Our site is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our site after any changes constitutes acceptance of the revised policy.
10. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us at: support@healingkp.com